Pacific College of Health and Sciences Help Center

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    Concerns and Complaints

    How to Complete the Concerns and Complaints Form

    Step 1

    Go to the form which can be found at the bottom of the page on both the StudentHub and StaffHub

    Step 2

    After entering your name and email, please select “Concern or Complaint” from the pull-down menu 

    Step 3

    Select the campus where the issue is occurring: 

    1. If you are taking an on-ground or online course based out of Chicago, you would select the Chicago campus
    2. If you are taking an online course based out of NY or SD, select the appropriate campus-based on where the person named in the form is located (see examples below)
      1. Person of concern is a faculty member or student out of NY -> Select NY Campus when completing the form
      2. Person of concern is a faculty member or student out of SD -> Select SD Campus when completing the form
    3. If you are uncertain which campus to select, choose your home campus

    Step 4

    Complete the rest of the form providing as much detail as possible 

    Step 5

    Concern or complaint forms are directed to the president of the college and the campus director at each campus and will be promptly investigated and addressed

    Frequently Asked Questions

    When should I use this form?

    Please complete this form when you have a concern or complaint and when the following applies: 

    1. You have tried to address the concern directly with those involved where appropriate without success and/or 

    2. You have discussed the concern with your faculty instructor, clinic supervisor or staff member where appropriate without success and/or 

    3. In any situation where you do not feel comfortable trying to work this issue out on your own 

     

    This form is not for use in emergency situations.  In the event of an emergency, please call 911

    What is the difference between an informal and formal complaint?

    Typically, an informal complaint process is a fully voluntary, structured interaction between the parties that is designed to help them address and resolve an issue at the earliest stage possible. The goal of an informal complaint is to attempt to reach a resolution to the concern that is acceptable to both the complainant(s) and the respondent(s). Pacific does not make a determination as to whether a respondent(s) has violated college policy. Instead, staff will use conflict resolution techniques to attempt to resolve the concern(s) brought forward. This is a flexible process that invites the active participation of all the parties in order to resolve the complaint.

    A formal complaint should be submitted with the person filling the concern/complaint believes the issue is more serious in nature and that the formal process would be best to ensure the issue is fully resolved and appropriate action is taken to stop the unwanted behavior and protect against any recurrence.

    Can I be assured that my concern will be anonymous?

    The college recognizes that confidentiality is important. Anyone who suspects that they have been a victim of harassment or discrimination is encouraged to report the matter. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have. However, the school will make sure that doing so does not interfere with the protections provided to the complainant that are protected by law. 

    Sometimes, a person complaining of harassment or discrimination may ask that the school, in its investigation, not use the person’s name. Similarly, a person may even ask that the school take no action. In these situations, the school’s ability to deal with the alleged harassment or discrimination may be limited. However, the school may still be able to take some steps to address the matter. For example, the school will, at its minimum, report a sexual assault or other possible criminal activities to the police, even without a complaint from the person. In less severe cases, the school will at least keep track of the incident so that it can identify and take action against repeat offenders. However, when faced with a request for confidentiality or to take no action, the school must consider whether the alleged harassment or discrimination may affect other students, faculty, or staff. If so, the school may need to take action to prevent those persons from being harassed or discriminated against. 

    Pacific College offices and employees who cannot guarantee confidentiality will maintain complainant privacy to the greatest extent possible. The information provided to a non-confidential resource will be relayed only as necessary for the Title IX Coordinator to investigate and/or seek a resolution.


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    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.