Pacific College of Health and Sciences Help Center

    Student?Click here for student support

    How to transfer a call with Microsoft Teams

    February 11th, 2021

    Consult then transfer (warm transfer)

    Step 1

    While on a call click the ellipsis at the top right. Then choose Consult then transfer. 

    Step 2

    Search for the staff member you would like to consult with. Highlight their name then you can choose to chat with them or call them.


    Step 3

    You have 2 choices to consult with the staff member before you transfer.

    You can call them by clicking on the drop down arrow next to the Chat button then choose Teams audio call. This will put the caller on hold and it will dial the staff member you would like to consult before you transfer.

    Once you have spoken with the staff member hit the Transfer button.


    Or you can also chat with the staff member before you hit the Transfer button.


    Transfer without consulting (cold transfer)

    Step 1

    While on a call click the ellipsis at the top right. Then choose Transfer.


    Step 2

    Search for the staff member you would like to consult with. Highlight their name then press Transfer.  

    You can also send the call straight to the staff members voicemail. By clicking the arrow next to Transfer and choose Work voicemail.

    Also if you do transfer the call and the staff member does not answer you can have the call come back to you by enabling the Ring back if there's no answer option seen below





    Can’t find what you’re looking for?

    Use the form below to submit a ticket, we will get back to you as soon as we can!



    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.