**Courses are not available in CourseKey until two weeks prior to the start of the course. New users will not be able to sign in until courses are available.
Introduction: PCHS uses CourseKey and the latest technology to take attendance. This technology provides efficiency and accuracy for real-time attendance management.
Even though students take the action of checking in, monitoring the Attendance List during check-in and check-out is required by faculty to ensure accuracy.
In the event a student is unable to check-in (phone is dead, app not working, etc.), the instructor will be responsible for making the manual adjustment in CourseKey.
Expand the topics below for help.
Why can’t I log in to the CourseKey app?
Instructors do not use the CourseKey app. Use the CourseKey website, https://portal.thecoursekey.com/
Why am I getting an error message when trying to log in to the CourseKey website?
Make sure you are not trying to use the email and password fields on the first screen, instead click on “Sign in with SSO” which will redirect you to use Single Sign On using your PCHS credentials.
If it is still not working, make sure you have a course that has a start date within two weeks.
How can I display my QR Code (Synchronous Online courses)?
Navigate to Management>Courses. Click on the course code and click on the Active course (available 15 minutes prior to the start of the course). The QR code will automatically display.
Who do I contact to make attendance adjustments?
Instructors are responsible for making adjustments for attendance in CourseKey. There is a 7-day window to make adjustments. Instructors should contact the Registrar department for attendance adjustments that need to be made after the 7-day window has closed.
I cancelled class but my class is still appearing in CourseKey.
All course changes must be submitted to the Registrar department using a Course Change request form. Contact the Registrar department with any issues.
Who do I contact for technical support?
If you need help with signing in to CourseKey, please contact the PCHS helpdesk via the ticketing system or live chat.
If you need help with Zoom or screen sharing, please contact the PCHS helpdesk via the ticketing system or live chat.
If you have questions about your course schedule in CourseKey, please contact the Registrar department via the ticketing system (please add course code).
If you have questions about your student roster in CourseKey, please contact the Registrar department via the ticketing system (please add course code).
If you need help with GPS/locations or QR codes (students can't check in because the site is not available), please contact Becki Sawyer ([email protected]).
If you need help with additional training, please contact Becki Sawyer ([email protected]) to schedule a one-on-one training session.