Sometimes enrollments do not get processed through to Moodle correctly. This issue has especially been the case when a student is dropped and re-enrolled into a course. To check that the enrollment went through, please follow these steps.
Go to the Moodle Dashboard.
On the Conduit block, click Edit.
On the Conduit table, click Enrollments.
Enter the course ID (not course code) in the coursekey field
Enter the student ID in the userkey field
Note: you can fill in one or both. For example, if you want a list of all the student IDs in a course, you can use just the coursekey field.
Check the list against CampusVue records
Go to Find Courses.
Paste the Course code and hit Enter or click Go.
Click the course link.
Paste the student's ID, name, or email
Press Enter to search
If the student is enrolled and not inactive, the Status will show Active.
Go to the user list here.
Paste the student's ID number, email, or full name and press Enter.
Click the student from the search list.
Look for the Course Details column
If there are too many courses, click View more at the bottom of the list.
Use CTRL + F, or CMD + F to search the page.
Depending on your browser, the search may appear at the top-right or bottom-left corner.
Paste the course code.
If the course code is found then the student is enrolled.
Use the form below to submit a ticket, we will get back to you as soon as we can!