Pacific College of Health and Science Help Center

    Student?Click here for student support

    Manage Public and Private Email Templates in Sales

    May 17th, 2019

    Everyone can edit their own private templates and any public templates that they own. If you have permission, you can also create, edit, and save public templates.


    Lightning email templates are saved in a private directory by default.

    All users can edit their own private templates and any public templates that they own.

    If you have the Manage Public Lightning Email Templates permission, you can also create, edit, and delete public templates.

    Choose the public folder when you save an email template. If you don’t have this option, see your Salesforce admin.

    Can’t find what you’re looking for?

    Use the form below to submit a ticket, we will get back to you as soon as we can!



    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.