Pacific College of Health and Sciences Help Center

    Student?Click here for student support

    Send Email from a Record in Salesforce

    May 6th, 2019

    Send a rich-text email, including attachments, directly from the record you’re on. Send to customers, colleagues, or any valid email address.

    Email is available for all objects with activity enabled, such as leads, contacts, person accounts, opportunities, cases, and custom objects.

    To attach files to an email or use a template with attached files, you need file access. If you don’t have access, we let you know.

    1. Open the record from which you want to send the email.
    2. Click the Activity tab and then click Email.


    If you prefer to compose from a window, click the arrow button to pop out your email. While the composer window is active, you can scroll the record page to view details and other information or navigate anywhere else in Salesforce.

        3. Write your email.

        4. Add any attachments you want.

            To add multiple attachments from your computer, drag the files into the body of the email.

        5. Preview and send.

    Find a link to the email in the activity feed under Past Activity. You can also find a link in the activity timeline on related records. If Automatic BCC is defined in your email settings, you receive a copy of the email in the inbox of your specified return address.

    Can’t find what you’re looking for?

    Use the form below to submit a ticket, we will get back to you as soon as we can!

    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.