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    Technology Newsletter

    Welcome to the first monthly installment of the PCHS tech newsletter. The purpose of this newsletter is to keep everyone abreast on updates going on in the tech world. These newsletters will contain information about new systems, changes to current systems, tech tips, featured articles and more. We are also launching a new “feature request” form that will allow you to offer suggestions or recommend new features for existing systems. We look forward to hearing your feedback and learning about what you’d like to see going forward.

    Andrea Piacquadio

    How to Request Tech Support

    Requesting tech support is easier than ever. There are two methods that you can use to request tech support. The first is to place a support request which is done through StudentHub and StaffHub. Click Here for a step-by-step on how to submit a support request on StudentHub. If you are Faculty or admin staff, click here for instructions. The second is to contact us through live chat. Live chat is accessible through StudentHub, StaffHub, and Moodle (eLearning). Click here to see more information about our technical support services including hours of operation, response & resolution times, and other expectations.


    Campus Wifi

    While you were gone, we have been working hard to upgrade our WiFi infrastructure.

    What does this mean for you-

    • Faster speeds for surfing related articles and YouTube videos.
    • Stronger signal so no matter where you are, your speed stays consistent.

    Mac Troubleshooting Tip of the Day

    How to take a screenshot

    The screenshot helps with saving and sending important images for your computer. To use a screen shot on your MacOS you can do these following shortcuts.

    The short-cut for a full screenshot is pressing the combination of the shift button, CMD button and the number 3 button on your keyboard.

    For a portion of the screen you would want to press and hold SHIFT button, CMD button the number 4 button on your keyboard.

    Windows Feature Rollout

    Just getting used to your Windows PC. Here are some quick shortcuts for Windows computer that are running Windows 10 operating system, that will assist with Navigating the very option heavy Windows computing environment.

    • Use Windows the logo key + Shift + S to capture screenshots quicker
    • You can use Game bar to record your screen, use the Windows logo key + Alt + R to start recording
    • Save more items on your clipboard by enabling Clipboard history Windows logo key + V
    • Windows logo key + E, will open the file explorer

    See the image of a windows logo key below.

    Image via pexels.com

    Spotlighting

    The Zoom spotlight feature is great for keeping yourself in the video when you are presenting. When you put the spotlight on yourself the recording can be reused in teaching materials later, since students will not show up in the recording. Check out the article to learn how to spotlight yourself.

    4 New Zoom Features

    There are some new features for organizing the gallery view like a seating chart and spotlighting multiple people, as well as individual control to pin specific video feeds. Please check out the article 4 New Zoom Features for Faculty for more information.

    Helpful Links

    Announcements

    Update Zoom

    Be sure to update Zoom to the latest version to avoid minor to major to issues.

    Recording Access Issues

    If you are getting a 'Restricted Access' message when accessing a Zoom class recording, go to https://pacificcollege.zoom.us and click the Sign In button. Then you will be logged into your Zoom account with your web browser and able to access your class recording

    Update your Moodle Profile Timezone Setting

    If you haven't done so, it is important to update your Moodle profile. Some classes require you to add a picture and bio of yourself. But, most importantly, your timezone needs to be up-to-date for assignments, quizzes, and calendar events to display the correct time for your timezone.

    Faculty Announcements

    Zoom Waiting Rooms

    If you have students in waiting rooms, check your account settings are set to:

    • “Users who are not in your account and not part of your whitelisted domains will go in the waiting room [pacificcollege.edu]”
    • “Host and co-hosts only can admit participants from the waiting room”
    Gradebook Categories Missing

    Sometimes gradebook categories appear to have disappeared. This can happen if everything that was in the gradebook is not imported from the previous course. If you notice your gradebook categories are missing, please place a support ticket with eLearning or use the Course Configuration Tool to request a fix.

    Can’t find what you’re looking for?

    Use the form below to submit a ticket, we will get back to you as soon as we can!



    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.