Pacific College of Health and Sciences Help Center

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    How to Contact Us

    March 22nd, 2021

    In this guide, we have set up the best methods of contacting our IT department staff for the quickest resolution times. 

    Why is this important? our IT department keeps a standard of having a policy of having a new ticket response rate of 4 hours or less. Given if the ticket was submitted within our office hours. This is our promise to you as valued PCHS community member

    Placing in a ticket

    Step 1

    Please visit the StaffHub

     

    Step 2

    Click the Contact Supportbutton on the right-hand side of any of the StaffHub pages or you can just scroll down to the bottom of any of the pages.

     

     

    Step 3

    Either way above will navigate you to the bottom of the page where you can start by clicking the Type of Request drop-down menu. Next choose the Type of Request you require.

     

    Step 4

    For this example we chose Technical Support/eLearning, then fill out the form to the best of your abilities, you can also attach any supporting screenshot or document by clicking the  icon.

     

    Step 5

    Click on Submit Ticket button and someone will be with based on our Service Level Agreement 

     

    How to start a live chat

    Also, you can start a live chat with one of our IT staff (available 12 hours a day)

    Step 1

    Click the live chat button a shown below which is available on the lower left-hand corner of the StaffHub or the Moodle/ eLearning platform


     

    Step 2

    Enter in your Name and Email then click the Start Chat button

     



    Step 3

    Once filled out there will be options to choose based on the issue you are having. For this example we will choose Technical Support.


    Once you have chosen your topic, you can start chatting with one of our live agents.





    Can’t find what you’re looking for?

    Use the form below to submit a ticket, we will get back to you as soon as we can!



    By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

    The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.