Eclipse must be connected to the office network in order to function, so the desktop shortcut isn't working then the likely cause is that the computer isn't connected. Try these steps to troubleshoot:
This is an error you may get from Eclipse if it loses connection to the server while running. If you see this error, please try the steps listed in the previous step. If that doesn't work, please inform the IT department.
Eclipse needs to be rebooted at least once per day in order to update the date/time. Eclipse will do this on its own in between office hours, but if you notice any problems with the time/date on records being wrong this could be a sign that something is preventing Eclipse from doing it's daily reset. Please inform the IT department and they can investigate this issue.
Use the form below to submit a ticket, we will get back to you as soon as we can!