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    Support and Live Chat Assistance

    April 24th, 2024

    This article is designed to help you easily access technical resources and enable you to navigate your teaching journey effortlessly. Inside this article, you will discover details on how to access helpful articles and a variety of tools for communicating with the Technical Support team and other departments.

    The Staff Hub offers multiple articles covering diverse topics to address everyday challenges during your learning journey. Using keywords on the search bar can facilitate access to them.

    To access the articles in the Knowledge Base for the Staff Hub:

    1. From the main page, scroll down until you are under the What’s Happening section:

    2. Click on the Faculty link under the Knowledge Base section to access all the articles:

    If you encounter a technical problem and cannot find a related article to assist you, our Tech Support offers four communication channels:

    1. Live Chat:

    You can start a live chat via the icon at the bottom left of the Staff Hub.

    2. Blackboard Live Chat:
    You can also reach out through the live chat from Blackboard. Just click on the Help button at the lower right corner and select Pacific College Support. The live chat will pop up and you can get immediate support without leaving Blackboard.
     

    After you click the Pacific College Support button, you can have a live chat with the support team, or also check useful support articles for instructors and students.

    3. Text Message:
    Check the availability of tech support for text messages below:


    4. Email Ticket:
    We encourage you to email the support team for all other technical matters or concerns. 
    To find the option to do so, for the Staff Hub, scroll to the bottom of the main page or click Contact Support at the top right of the screen to place a ticket:
     

    Fill out the information and click on Submit Ticket when ready.

    Providing comprehensive information is crucial for the resolution of your issue. Include the assessment title, course name, and code if you are experiencing problems with any assessment. You can also attach a document or screenshot if it helps explain your issue. 

    You can place a ticket for other departments, and once completed, you will receive a confirmation email about the request.

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      By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

      The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.