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    Review Quarantine Methods

    Lost Emails

    View your quarantined messages

    https://security.microsoft.com/quarantine



    View quarantined message details

    When you select quarantined message from the list, the following information is available in the details flyout that appears.

    The details flyout of a quarantined message.

    When you select an email message in the list, the following message details appear in the Details flyout pane:

    • Sender address
    • Received: The date/time when the message was received.
    • Subject
    • Quarantine reason
    • Recipient count
    • Recipients: If the message contains multiple recipients, you need to click Preview message or View message header to see the complete list of recipients.
    • Expires: The date/time when the message will be automatically and permanently deleted from quarantine.

    To take action on the message, see the next section.


    Delete


    Delete

    NOTE

    To remain in the details flyout, but change the quarantined message that you're looking at, use the up and down arrows at the top of the flyout.

    The up and down arrows in the details flyout of a quarantined message.



    Take action on quarantined email

    After you select a quarantined message from the list, the following actions are available in the details flyout:


    • Release email icon. Release email*: Delivers the message to your Inbox.

    • View message headers icon.View message headers: Choose this link to see the message header text. The Message header flyout appears with the following links:


    The following actions are available after you click  More actions:

    • Preview message icon.Preview message: In the flyout that appears, choose one of the following tabs:

      • Plain text: Shows the message body in plain text.
    • Remove from quarantine icon.Remove from quarantine: After you click Yes in the warning tht appears, the message is immediately deleted without being sent to the original recipients.

    • Download email icon.Download email: In the flyout that appears, select I understand the risks from downloading this message, and then click Download to save a local copy of the message in .eml format.

    • Block sender icon.Block sender: Add the sender to the Blocked Senders list in your mailbox. For more information, see Block a mail sender.

    * This option is not available for messages that have already been released (the Released status value is Released).

    If you don't release or remove the message, it will be deleted after the default quarantine retention period expires (as shown in the Expires column).

    Delete


    Delete

    NOTE

    On a mobile device, the description text isn't available on the action icons.

    Details of a quarantined message with available actions highlighted.

    The icons in order and their corresponding descriptions are summarized in the following table:

    Icon Description
    Release email icon. Release email
    View message headers icon. View message headers
    Preview message icon. Preview message
    Remove from quarantine icon. Remove from quarantine
    Block sender icon. Block sender

    Take action on multiple quarantined email messages

    When you select multiple quarantined messages in the list (up to 100) by clicking in the blank area to the left of the first column, the Bulk actions drop down list appears where you can take the following actions:

    Bulk actions drop down list for messages in quarantine.

    • Release email icon. Release messages: Delivers the messages to your Inbox.
    • Remove from quarantine icon. Delete messages: After you click Yes in the warning that appears, the messages are immediately removed from quarantine without being sent to the original recipients.
    Delete



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